MalCare Claims That a Fifth of Their Customers Are Hacked Every Year Despite Claiming to Offer 100% Protection
Security products and services are often promoted with impressive sounding stats. Those often look to be fake. Take these stats on the homepage of a provider named MalCare:
While they claim those are stats for last month, they have been listing those exact same numbers since December 29.
While it seems highly likely that the stats are not real. Let’s assume for a second they are real. If they have to clean up 5,000 of their customers’ websites every month, that would work out to 60,000 over a year. That would be one fifth of their customers being hacked every year. That would be a very bad result, as most websites don’t get hacked.
Another problem with that is that it runs contrary to other marketing claims on the homepage, like this:
At MalCare, we have over 10 years of experience in protecting WordPress sites. Our network of over 300,000 sites allows us to stay ahead of potential threats.
And this:
100% Protection for the Business Critical Sites
If you want 100% safety, your site needs to be prepared for every threat.
It maybe internal or external
To those in the security business, those claims are rather obviously untrue. Looking elsewhere on their homepage, they are emphasizing that their service will alert you after you have been hacked while using the service:
MalCare is a comprehensive scanning and instantaneous malware cleanup and protection WordPress Security service. It constantly checks if site is hacked and alerts you immediately. If you care about protecting your website, then you need a security solution like MalCare.
If the service provides 100% protection, there wouldn’t be any hacks that would be occurring to be alerted to. And you would also wouldn’t need a cleanup of the hack that never happened.
What is really going on here is that MalCare is making a lot of impressive sounding claims about what the service offers without bothering to even make sure they fit together. They are not alone in doing that.
Based on what we have been hearing from their customers and seeing other customers say online, the results for their service are not good. Earlier this month, a customer giving them a positive review was disclosing that they had been hacked again at least once while using the service.
While carefully looking at the marketing of a service can help to avoid a provider like this, you can also ask them if their service is certified by Certified WP Security. As that certification indicates that they are a reputable security provider that is really providing what they claim to offer, instead making fairly obvious false claims like MalCare does.